Getting What You Pay For....

Funny story that arose out of an experience I had the other day.....

It seems that a local tire shop is offering a $19 special on an oil change. During the course of which, obviously, they tell you your car is falling apart and give you an estimate to fix nonexistent problems....

Okay, so this all started when I got back from Richmond the other day.... Someone I know had dropped their car off there for the oil change special, and was shopping while waiting, and since I was overdue for service, I decided to give it a shot.... What a mistake.

The service writer met me coming out the door and didn't even seem to want to speak to me. Another man was waiting at the counter to be helped, and after being basically ignored for 10 minutes or more (another person came to the counter and didn't even so much as look at us), the service writer comes back in.

The man ahead of me was also a cab driver, owning his own vehicle in another company. Seems that he had a problem with a tire that he bought from the place. The service writer promptly told him that because it was a commercial vehicle, it would not be covered. HOLD THE PHONE.

First off, a defective tire is a defective tire no matter WHAT it is installed on. I could see if he had an issue with an aligment done by the shop, or something like that. But tires have been known to be defective. Looking at the tire, it was obviously defective. One particular spot on the outer edge of the tread was wearing badly, the rest of it was fine.

This is indicative of separation of steel belts in the tire, causing a wobble as it rolls. My van needed new tires recently, and one of the tires I purchased did exactly this. I had just returned to the place I bought my tires from the previous day, and been given no trouble at all, just a replacement tire and an apology for the inconvenience. And yes, they knew it was a taxi when the tires were installed, and it is still a taxi.

So I simply looked at the other driver and recommended the place I went to for tires because they would take care of him and service what they sell. The service writer's jaw dropped open and said, "You can't do that."

"Oh, really?" I said. "I'm just a customer having a conversation with another customer. I was going to get this oil change special you guys are offering, but it sounds like to me if the oil filter is bad, you won't honor it because I have a commercial vehicle. Think I'll head on over to Jiffy Lube. Have a nice day."

The funniest thing about this? My friend's car had been at this place for at least 45 minutes at this point. Jiffy Lube had me in and out in 15-20 minutes, and checked a great deal of things in the process. When I got back to the first place, my friend was STILL waiting for her car! Looking in the open garage bay doors, the mechanics didn't seem very hard at work at all. Interestingly enough, she was given an estimate of work her car supposedly needed, with a promise to "beat everyone's price". What's the point of saving money if the service sucks?

To summarize, Jiffy Lube got me in and out in 15-20 minutes for $15 more. First, time is money, especially in my line of work. Secondly, the people were much nicer and more appreciative of my business. Thirdly, they checked all fluids, tire pressures, air filter, and yes, they do recommend extra services, but they didn't take an hour to do it.